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Commercial HVAC-R Dispatcher Position Bronx – NY

AAA Refrigeration Service, Inc.

Job Description

Job Function:

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Maintain the on call schedule for service technicians.
• Provide clear and concise communications with Supervisors, Customers and Technicians.

Daily Duties:

• Take incoming customer calls.
• Schedule and coordinate all service calls as calls are received.
• Create dispatch ticket for all service calls.
• Dispatch Service Technicians, one call at a time.
• Dispatch Service Technicians from home to first call.
• Debrief Service Technicians after completion of each call.
• Supervisor after hours on call rotation Monday-Sunday (Approx 1x every 10 weeks)
• Maintain the dispatch board / schedule.
• Forecast workload for 2 – 3 days out
• Contact customers with a “Parts Pending” status as parts are received for scheduling.
• Follow up on all pending and recommended work with customer utilizing the pending work log
• Maintain on call schedule, to include 1st on call and standby technician
• Maintain customer history files in database
• Prepare reporting information from data base and circulate to Supervisors.

 

 

Job Responsibilities

Required Qualifications

· Advanced customer service skills.

· Ability to multi-task

· Organized

· Geographical knowledge of service area or GPS map reading skills

· Knowledge of HVAC-R industry is recommended but not required

· Computer skills

• Reliable

Preferred Skills

 High school diploma or general education degree (GED)

· Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience